FAQs

1. What are your shipping times?
United States: 8–15 business days
International: 10–30 business days
Please note that shipping times may vary depending on your location and customs clearance processes.

2. Do you ship internationally?
Yes! We proudly deliver worldwide and have many satisfied customers across the globe. No matter where you are, we'll get your order to you.

3. How do I place an order?
Placing an order is easy:

i- Choose your product and preferred variant

ii- Click “Add to Cart”

iii- Follow the checkout process to complete your purchase
You’ll receive an email confirmation once your order is placed successfully.

4. I didn’t receive a confirmation email. What should I do?
Please check your Spam or Junk folder, as sometimes confirmation emails may be filtered there. If you still can't find it, contact us through the Contact Us page and we’ll be happy to help.

5. I ordered multiple items but only received one. Where’s the rest?
To speed up delivery, we may ship items separately from different warehouses. If you receive one package first, the remaining items will arrive shortly after.

6. Is my personal information secure?
Yes. We comply with PCI security standards and use SSL encryption throughout our website. This ensures your data is protected and secure while shopping with us.

7. Will I have to pay customs fees?
This depends on the import laws of your country. While we aim to minimize these charges, we are not responsible for customs fees incurred upon delivery. By ordering, you acknowledge that such charges may apply.

8. Will I receive my order before a specific holiday or event?
We recommend placing your order 2–4 weeks in advance to allow for potential shipping delays. While we aim for timely delivery, we cannot guarantee arrival by a specific date.

9. Can I cancel or change my order?
Please email us as soon as possible if you wish to make changes or cancel your order. Once an item has been fulfilled and shipped, we’re unable to modify or cancel the order.

10. What should I do if my item arrives damaged or defective?
If your order arrives damaged, defective, or not as described, please contact us immediately with your order number and photos of the item. We’ll do our best to resolve the issue quickly, including a replacement or refund if necessary.